Artificial Intelligence plays an important role in almost all the industries today, from its application in the medical field, marketing, and advertising, finance, AI has all the fields covered in the current world. The Telecom industry is partially dependent on artificial intelligence, Siri, Alexa, Augmented Reality (AR), object recognition, and many similar features. Network operations constantly monitor a wide range of information and network systems including cloud resources, LAN/WAN systems, routers, switches, firewalls, and VoIP systems, and application delivery, it also provides timely responses to incidents, outages, and performance issues. Network operations monitoring faces many challenges associated with the pursuit of the network, AI and machine learning is based on tools automation tools. The metrics can provide common practical insights. AI understands natural languages, accepts voice commands, and completes the given tasks. Virtual assistants and chatbots require an internet connection to function, few examples of such applications are Siri, google assistants, and Alexa. Chatbots are supported by AI and they have been entering the market shortly.